Frequently Asked Questions

General & Pricing

Who can use the Xcaddie app?

Any golf shop using Xpos for its sales and stock solutions can register.

Members or customers who have an email address in the pro shop customer database will be able to use the app and sync with your shop.

Do members and shop customers pay for the app?

How much does Xcaddie cost for the golf shop?

I don’t use Xcodes, can I still use Xcaddie?

Yes, you can still sign up your pro shop with the app but to enjoy the full benefits, especially the Reserve and Collect feature, you’ll need to add Xcodes to your account. Xcodes is our live product directory of 1.5 million items from 220+ leading sports brands which feeds directly into your Xpos system. Not only does Xcodes enable retailers to enjoy faster, more accurate stock management, it will also automatically populate your shop’s Xcaddie app with images and web descriptions – creating a lovely-looking, well stocked online shop for you.

Can I register for Xcaddie if I don’t have many customer emails on my Xpos database?

Yes you can. There may be a bit more work upfront but this hasn’t stopped many of our retailers from enjoying the benefits of the app.

If a shop customer downloads the app and is unable to create an account using their email address, it’s likely that you either don’t have their email on your database, or they’re trying to create an account with a different one. Once you add the correct email address, customers can continue to create their Xcaddie account and download the app.

Moving from XPOS Caddie to Xcaddie

How do I switch to Xcaddie?

When you move to the new online version of Xpos, your old Xpos Caddie app will automatically divert your customers to Xcaddie.

What will my customers see when they open the original Xpos Caddie app?

How do my shop customers get started on Xcaddie?

Setting up your app

Will all my products automatically appear in the app?

Yes! Tell us you’d like to register and we will add Xcaddie to your account. We’ll then do some basic set up for you to get you started. Your products will instantly appear in the Reserve & Collect.

Why can’t I see some of my products in the app that I know are in stock?

The three triggers for a product to appear in the Xcaddie app are:

When it's an Xcodes product
It has an image against it
It has stock against one of the variants.

Service, personalised, or logo’d, items won’t appear in the app as they aren’t in Xcodes but you can add these yourself.

Cobra Puma items: due to additional stipulations, we are working with them to design a method of being able to sell these without raising an order – watch this space!

TaylorMade does not allow us to publish prices of items so you’ll see a POA on these items.

How do I see what my app looks like?

How do I manage my app features?

How do I add staff to the My Pro Shop area?

Before you go live

How do I know if my app is ready?

There’s a small check list to ensure you’re ready to tell customers about the app.

Do a full stocktake of the shop. Remember, a product will only automatically appear if it is in Xcodes and in stock. That also means that if a product style has no variants in stock, it will be removed from the app. A stock take will ensure that you launch the app with as many items as possible in your Reserve & Collect feature
Ensure every item has a price (with the exception of TaylorMade as above)
Login as a customer and check each area in the Reserve & Collect and make sure everything is as you want it. Ideally, the Xcaddie app should be as populated as possible, which will really bring it to life.
The My Pro Shop area is a great way to connect with customers so make sure this is fully-completed. Don’t forget to launch with a new video (in the My Pro Shop feature) to introduce the app and showcase new products on display in the shop.

Launching your app

How can we get as many people as possible to download the app?

We have a host of marketing tips and tools available for you, including social media images, leaflets, digital QR code, email templates and video ideas. Check out the Marketing Your Xcaddie app page here

Another game changer is NOT giving our account balance information to customers in the shop or over the phone. If customers ask for their account balance, suggest they download the shop's Xcaddie app. It's a great way to boost user numbers and works well for many pro shops!

How do my customers access the Xcaddie app?

Once downloaded, a customer will have the option to Sign In. They'll then need to click on SIGN UP NOW at the bottom, input their email and click on SEND VERIFICATION CODE. One they have received the email, input the code and then fill in password information.

The email must match the one that is held in your Xpos customer database, and the password should be secure (ie. contain a capital letter, special character and a number).

Why can’t some customers connect to my pro shop’s app, even though I have their email on my database?

If your customer is struggling to create an account, it’s likely that you either don’t have their email on your database, or it doesn’t match the email address the customer is using to create an account. You can use Xpos to check that the email exists and it is also worth double checking for spelling mistakes at both ends!

Again, it's a good exercise to go through the process of signing up and downloading the app so you understand your shop customers' experience.

How do I get people using the app on a regular basis?

Keeping users coming back to use the app time and time again is key to the app’s success. Your golfers should see the app as “the pro shop in their pocket” and it’s your job to remind them to use it. Social media, emails, posters in the shop, face to face requests and push notifications should form part of your plan to optimise this fantastic new tool for your business. You’ll find more tips for keeping members engaged on the app in our marketing page (see above).

Never give out account balance details over the counter - encourage people to use the app!

App Features

Account Balance

Where do customers go to see their account statement?

Users will see their account balance at the top of the menu on the front screen and in the My Account feature.

What can customers see on their account statement?

Can we switch off the statement?

Lesson Booking

How do I get lesson bookings added to the Xcaddie app?

You can add your lesson booking URL in the Settings of Xcaddie. This can be a generic lesson booking URL in the main shop set up page, or under Settings > Staff where you can edit a staff member and add their own URL to that.

Push Notifications

How do Push Notifications work?

You can send a push notification to everyone using Xcaddie via the CUSTOMERS section within Xpos.

Messages can be sent to everyone, or individuals.

Go to CUSTOMERS, tick to select then click on XCADDIE NOTIFICATION.

Then click ADD NOTIFICATION.

Give it a title and then the text you want to send.

Press send

My Pro Shop

How much information should I put in the My Pro Shop section?

The My Pro Shop section showcases the expertise and services that your team can offer golfers.

Try to complete this with as much information as possible.

Analytics

How do I know how many customers are using the app?

There are two reports within Xpos that you can use to monitor the app's success.

Xcaddie Useage. This reports tracks who is accessing the app and what they're doing with it.
Xcaddie Users gives you a list of who has logged in. This report also tells you who hasn't signed up so it's a great tool to use to chase up golfers and encourage more of them to download the app. Generate a the list of members who haven't signed up to the app; export it; and use your mailing package to contact them.

If you have any queries about marketing your Xcaddie app, or would like more suggestions, please don’t hesitate to email jules.appleby@xpos.co.uk

This is just the start of the journey for Xcaddie

With more exciting features on their way, we are sure this will be a fantastic dimension to your shop business and we are delighted to have you on board.